Indiana Medicaid: FSSA's Broken System: Your Coverage Crumbling.

Matthew Colley

07 Sep 2026 — 2 min read

WHILE THEY TALK ASSET LIMITS, YOUR COVERAGE IS CRUMBLING

You’re hearing whispers about new rules, new income thresholds, new asset limits. FORGET IT. The real story isn’t a new rule they might pass tomorrow—it’s the broken system that’s failing you TODAY.

Let’s talk facts. Indiana's Family and Social Services Administration (FSSA) has overseen a catastrophic eligibility review process. Hundreds of thousands of Hoosiers, including children and people with disabilities, have been stripped of their Medicaid coverage. The state’s own data shows a huge number of these terminations were for procedural reasons—NOT because the person was ineligible.

What does that mean? It means the system is broken. It means the technology partners and managed-care organizations paid with your tax dollars are failing. Families submit documents on time, but the system loses them. They wait on hold for hours with a contractor, only to be disconnected. Critical notices arrive too late, or don’t arrive at all. Essential waiver services providing in-home care are being slashed, with families reporting their approved hours cut without clear explanation or a change in medical need.

This isn’t about asset limits. This is about administrative chaos. This is about a system that cannot perform its most basic function. And you are paying the price.

THE QUESTIONS NO ONE IS ANSWERING

We ask FSSA and its contractors directly: Who is responsible for the data glitches that show documents as missing when families have proof they were submitted? Why are waiver service hours being reduced by managed-care organizations when a doctor certifies they are medically necessary? What specific system failure is causing thousands of eligible children to lose their healthcare?

The consequence is families in crisis. A child’s therapy is canceled. A senior loses their in-home support. A parent has to quit their job to care for a loved one whose services just vanished from a computer screen. This is happening right now.

THEY HAVE A BROKEN SYSTEM. YOU NEED A BULLETPROOF RECORD.

You cannot trust their portals. You cannot trust their call centers. You must build your own case. HERE IS YOUR PLAN:

DOCUMENT EVERYTHING. Go to WorkEligible.org immediately. It is an independent, public-benefit tool designed for one purpose: to help you create, preserve, and organize a reliable record of your qualifying activities. It operates OUTSIDE the state's failing systems. Use it to build a personal compliance file you control.
SAVE SCREENSHOTS. Every time you upload a document to a state portal, screenshot the confirmation page. Save the file with the date.
LOG EVERY CALL. Note the date, time, person you spoke with, and what was said. Get a reference number for every single interaction.
DEMAND IT IN WRITING. If your services are cut or your coverage is denied, demand a written notice explaining the exact reason. Do not accept a verbal explanation.
USE OFFICIAL CHANNELS AND APPEAL. Submit your records through every required state portal, but keep your own copies. If you get a denial or reduction you believe is wrong, immediately file a grievance or request a fair hearing. The clock is ticking.